Companies in all industries are pulled in many competing directions. There are a huge number of tasks to complete, and only so many hours in the day. Each task will also need to satisfy diverse groups of people. In the case of digital transformation, those needs include business staff, IT departments and customers.
Traditional avenues for digital transformation are seldom able to keep every group happy. Off the shelf applications or third-party software solutions seem like quick, easy fixes. However, they are unlikely to meet an enterprise’s specific needs. Hard coding a bespoke solution can tend to those needs, but requires a high level of expertise and time. And, that’s not conducive to high productivity, either.
Low-code development represents a third way. It accelerates and simplifies digital transformation. It does this by allowing the creation of individual custom applications or digital services. With minimal need for coding, businesses achieve their goals faster and more effectively.
What is Low-code? Low-code is a flexible and affordable platform for developing software solutions using graphical interfaces. It eliminates any need to write program code, or invest in costly IT projects. It lets non-technical people create bespoke software solutions, quickly and independently.
Low-code platforms allow for the easier creation of enterprise standard applications. Rather than requiring extensive code, they use a range of far simpler tools. These include drag and drop interfaces, form builders and visual process modelling. That helps promote high productivity. The time from an app’s conception to its deployment is dramatically reduced.
How Low-code fuels digital transformation:
- Accelerating deployment
Low-code allows swifter creation and deployment of apps and digital services. Little training is required, and there’s not much time-consuming code to be written. Applications can also be iteratively tweaked and improved after deployment. All of this allows more apps to be deployed. It stops other tasks from being pushed aside, making high productivity a reality.
- Beating the digital skills shortage
Coding and other digital skills are in high demand. IT departments are often overstretched, and outsourcing IT needs is expensive. Low-code development is simple enough not to need the attention of IT specialists. Non-technical staff can use these intuitive interfaces to create apps which directly meet the needs of their departments.
- Allowing digital co-creation
Innovation is often achieved just by listening to the needs of your customers. The simplicity of Low-code puts customers at the heart of the digital transformation process, rather than IT infrastructure. Viable apps can be co-created with customers, quickly and with minimal effort. Those apps will then meet customer needs and desires more precisely.
How MATS has made an impact
Our MATS platform already delivers the benefits of Low-code to our customers. World-renowned brands like Nationwide and Thomas Cook have embraced the platform, reaping rewards.
Nationwide used MATS to develop over 30 customer-facing apps to promote customer service innovation. These include tailored banking alerts, easier account opening and more proactive communication. That’s helped to deliver a £6m annual saving in mortgage processing. It also produced a 24% efficiency saving in ISA account opening.
Thomas Cook used MATS to develop a workflow system to streamline complaints management processes. The system was created, tested and deployed in 90 days. Complaint resolution speed increased 100-fold as a result. That in turn improved relationships with both customers and holiday resorts.
Watch the MATS Low-code video to discover how our platform can accelerate your digital transformation.
If you’re currently responsible for driving forward the digital transformation initiative in your organisation, we think Gartner’s recent ‘Digital Business Transformation report: A CIO perspective’ could be useful to you too. Gartner offers compelling research statistics, insightful recommendations and practical tips specifically for CIOs. Get the report here.