The final months of the year are always a stressful time in the workplace. Once the kids go back to school, there’s a race to get projects completed. The holiday season looms in everyone’s diaries as an unavoidable interruption in project timelines. That fortnight of inactivity can suck all the momentum out of long term projects.
It’s tempting to assume autumn is the wrong time to commission IT solutions or system improvements. Yet nothing could be further from the truth. There’s plenty of time when you use agile, flexible software tools like MATS low-code. This celebrated software lets companies build, deploy and refine code-free business apps. These are used to improve CX, reduce inefficiencies or streamline customer journeys. And because they’re so user friendly and flexible, development times fall.
MATS has helped dozens of high-profile firms to transform their IT systems and processes. Below, we’ve showcased brands who achieved radical improvements in a short space of time. Each deadline seemed unattainable, until we deployed our expertise in rapid project completion:
Original legacy systems involved paperwork and postal delays. We chose cloud deployment to connect thousands of brokers to a document upload facility. Full legacy integration and company-wide rollout was completed within three months of sign off. Paperwork used to take several days to arrive, but now reaches its destination in minutes. Our smooth and efficient IT solution handles 90,000 documents a year. Real time efficiency gains have transformed Accord Mortgages’ customer service – and the firm’s reputation. Since adopting MATS cloud software, Accord’s market share has tripled to six per cent.
Following a successful trial, the Government’s Adoption Support Fund was ready for national rollout. This system provides financial support to adoptive families with children from troubled, traumatic backgrounds. However, local trials relied on inefficient manual processes. These wouldn’t scale up from 13 local authorities to the target of 152 councils. Timescales for a robust IT solution were estimated at six months. Yet MATS introduced scalable and robust digital processes in just six weeks. How? By configuring a low-code prototype in a fortnight, with four weeks of intensive testing. On time and on budget, this scheme helped 5,300 families in year one alone.
Thomas Cook resort reps had a problem. They lacked empowerment and IT resources. Complaints were delegated to offsite teams, so outstanding issues followed customers home. This caused escalating complaints and poor customer service. Thomas Cook managers wanted a lean, configurable workflow system to streamline complaints management. MATS received two months in the off-season to launch a mobile complaints management platform. This has now been rolled out to 800 reps in 90 resorts worldwide. Reps use tablets to log and resolve problems, issuing compensation there and then. Customer service is up, and costs are down.
If these stories have inspired you, it’s time to talk. What major changes will you be making next year? With several months of 2018 left, you could get a prototype up and running (or maybe several) before the end of the year. Get in touch with MATS to see how we can help your business to flourish.
It’s National Coding Week this week, so we caught up with our digital skills pioneer Richard Billington, CTO at MatsSoft. He discusses keeping up with the industry over his 20+ year career and the impact of the digital skills gap on UK businesses. Listen to the podcast now.