In a UK first, MATS & Forrester Research brought together process, operations and IT professionals at their recent “Low-code Breakfast Briefing” in London. Attendees represented a truly diverse industry spectrum with representatives from banking, broadcasting, communications, civil engineering, insurance, legal, professional services and utilities sectors. Here’s the recap.
The overall theme was how Low-code development platforms can help an organization outperform the competition in the age of the customer.
Clay Richardson Principal Analyst at Forrester Research was first speaker. His presentation titled “Using Lean Principles To Drive Rapid Experimentation” explored how business improvement priorities were changing in the “Age of the Customer”; and the prime targets for mobile process improvement in 2015.
Clay explained why the need for rapid customer-centric innovation is proving a challenge for process engineers that have previously always used six sigma practices. Many businesses are looking for faster and less arduous methods for driving improvement. Design thinking, customer journey mapping and thinking about customer personas and empathy are all on the rise and leading to a more outside-in approach to process improvement.
The discussion then moved on to explore how experimentation was key to test how new systems of engagement really effected customers. After all, it’s pretty difficult to predict customer uptake and reaction to new services, new systems such as mobile apps and whether they actually succeed in creating the superior level of engagement that you hope.
We explored how Lean Startup “Test and Learn” methodologies can be supported by Low-Code Development platforms, that hold out the promise of faster development, that can be performed by resources that are closer to the customer, rather than confined to IT. The conclusion – Rapid process experimentation requires a low-code approach that’s faster and more agile than traditional BPM Suites.
Richard Billington, MATS CTO, gave an insight into the ground-breaking capabilities of MATS with a platform demonstration that showed how an application can be updated within 10 minutes; including changes to process, data, user interface and reports.
The briefing ended with an extensive question and answer session that explored amongst other things:
- How to exercise longer term control over an extensive low-code deployment?
- Why Low-code platforms are so relevant to the public sector and local government? (Thanks to Mark Thompson, Judge Business School for his input on this topic and for gifting copies of his new book “Digitizing Government”)
- How Low-code solution deployments can be scaled without delay, thanks to Cloud technology.
- How business orientated developers need to collaborate with IT.